Return, Refund & Cancellation Policy
Last updated: [Insert Date]
Thank you for shopping with us. We value your trust and aim to provide a smooth shopping experience. Please read our Return, Refund, and Cancellation Policy carefully.
1. Returns Eligibility
We accept returns under the following conditions:
The product must be unused, unwashed, and in original condition.
All original tags, labels, packaging, and invoices must be intact.
The return request must be initiated within 7 days of delivery.
The product must not fall under non-returnable categories (see Section 6).
To initiate a return, please contact our support team with your Order ID and reason for return.
2. Return Process
Raise a return request via email or customer support.
Once approved, we will arrange a pickup or provide return instructions.
After receiving and inspecting the product, we will process the refund or replacement.
Quality check approval is mandatory for all returns.
3. Refund Policy
Refunds will be initiated after the returned product passes inspection.
Refunds are processed within 5–7 business days after approval.
The amount will be credited to the original payment method.
Refund Modes:
Prepaid Orders: Refund to original bank account, UPI, or wallet.
Cash on Delivery (COD): Refund via bank transfer or UPI (details required).
Shipping charges are non-refundable, unless the return is due to our error.
4. Exchange Policy
Exchanges are allowed for size or damaged/defective products only.
Exchange requests must be raised within 7 days of delivery.
Exchange is subject to product availability.
5. Cancellation Policy
Orders can be cancelled before shipment only.
Once the order is shipped, cancellation is not permitted.
Refunds for cancelled orders will be processed within 5–7 business days.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products
Innerwear or hygiene-related products
Items purchased during clearance or sale (unless damaged)
Products damaged due to misuse or wear and tear
7. Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Share clear photos/videos of the product and packaging.
We will arrange a replacement or full refund at no extra cost.
8. Contact Information
For return, refund, or cancellation requests, please contact:
Email: [support@yourwebsite.com]
Phone: [Your Contact Number]
Business Name: [Your Brand Name]
9. Policy Updates
We reserve the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.